FAQs

Where is my order?

• We'll send you an email and SMS once your item has been dispatched, with the expected arrival date and a link to track your order. Alternatively, you can find tracking information in your order details on the My Accounts section on our website or use track order page. If an order includes multiple items, each may have separate delivery dates and tracking information.

Can I adjust my order?

• We can only make changes to orders that have not yet been shipped. We are unable to make modifications to your order once it has been marked as "Collected by Courier," or "delivered.”

Please contact us to make changes to your order.

What if my order arrives damaged?

• If you realize that the package is damaged before accepting the deliver please do not accept the deliver and immediately inform us.
• If you have accepted the deliver and then realized that the package is damaged.

Please feel free send us a message through our contact channels within 24 hours of receiving the package. For details please refer our returns and refund policies.

How long does it take to get my refund?

• We only offer refunds onto the original payment method used to make the order!
• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first!
• Refunds will be actioned with in 7 days from the date we receive your order back to us. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.